Terms of Service

For the purposes of these Terms of Service, the following definitions apply:

"Company" / "We"

Refers to Dongguan HuaLin Silicone Products Co., Ltd., located at No. 50, Jinyuan New Road, Shilongkeng Village, Liaobu Town, Dongguan, Guangdong, China.

"Client" / "You"

Refers to the business entity, brand, importer, distributor, or e-commerce seller that engages with HuaLin Silicone for manufacturing, OEM, or ODM services.

"Products"

Refers to all silicone pet products and related goods manufactured, customized, or supplied by the Company, including but not limited to pet bowls, grooming tools, dental accessories, collars, mats, toys, and travel accessories.

"Order"

Refers to any confirmed purchase order, production agreement, or written authorization for manufacturing services issued by the Client.

"OEM/ODM"

Refers to Original Equipment Manufacturing and Original Design Manufacturing services, encompassing design, tooling, sampling, mass production, post-processing, and packaging.

These Terms apply to all inquiries, quotations, orders, and business engagements between the Company and its Clients, superseding any prior verbal or informal agreements unless otherwise specified in a signed contract.

HuaLin Silicone operates exclusively as a Business-to-Business (B2B) manufacturer and supplier. We do not engage in retail sales to individual consumers.

• ✓ International brands seeking new product lines or private-label manufacturing
• ✓ Wholesalers and distributors requiring stable, large-volume supply
• ✓ E-commerce sellers requiring customized, differentiated products
• ✓ Importers seeking certified, compliance-ready products for global markets
• ✓ Companies building their own branded product lines

3.1 Quotation Validity. All quotations issued by HuaLin Silicone are valid for 30 calendar days from the date of issuance, unless otherwise stated in writing. Prices are subject to change after this period due to material cost fluctuations or production scheduling.

3.2 Order Confirmation. An order is considered confirmed only upon receipt of a signed Purchase Order (PO) or written confirmation from the Client, along with the agreed deposit payment. Verbal agreements do not constitute a binding order.

3.3 Minimum Order Quantities (MOQ). MOQ requirements vary by product type and customization level. Standard products may have lower MOQs; custom OEM/ODM products typically require higher quantities to justify tooling and setup costs. Specific MOQs will be stated in each quotation.

3.4 Order Changes. Any modifications to a confirmed order (including design changes, quantity adjustments, or material changes) must be submitted in writing. Changes made after production has commenced may incur additional charges or delays, and the Company reserves the right to assess feasibility.

3.5 Order Cancellation. Orders cancelled after production commencement are subject to cancellation fees covering materials consumed, tooling costs, and labor already incurred. Deposits are non-refundable once production has started.

4.1 Design Submission. For OEM orders, the Client is responsible for providing complete design specifications, including technical drawings, 3D files, material requirements, color codes (Pantone or RAL), and branding assets. The Company is not liable for errors resulting from incomplete or inaccurate design submissions.

4.2 ODM Services. For ODM projects, HuaLin Silicone provides industrial design, 3D modeling, and product development services. Design concepts developed by our team remain the intellectual property of the Company until full payment is received and ownership is formally transferred in writing.

4.3 Tooling & Molds. Mold and tooling costs are quoted separately and are the Client's responsibility. Molds produced for a Client's exclusive design are owned by the Client upon full payment of tooling fees. The Company retains custody of molds for production purposes. Mold maintenance and storage are provided free of charge for active orders; inactive molds stored beyond 12 months may incur storage fees.

4.4 Sampling & Approval. Pre-production samples (PP samples) will be provided for Client approval before mass production commences. The Client must provide written approval of samples within the agreed timeframe. Mass production will not begin without written sample approval. Sample costs may be charged and credited against the final order value.

4.5 Design Liability. The Client warrants that all designs, logos, and branding elements submitted do not infringe upon third-party intellectual property rights. The Client indemnifies HuaLin Silicone against any claims arising from IP infringement in Client-supplied designs.

4.6 Post-Processing Services. Available post-processing options include silk screen printing, UV treatment, pad printing, spray coating, adhesive backing, and epoxy coating. Specific requirements must be documented in the order specifications. Additional charges apply for post-processing services.

5.1 Currency. All prices are quoted in US Dollars (USD) unless otherwise agreed in writing. The Company may accept payments in other major currencies subject to applicable exchange rates at the time of payment.

5.2 Payment Terms. Standard payment terms are as follows:

Alternative payment schedules may be negotiated for long-term clients with established credit history.

5.3 Accepted Payment Methods. Bank wire transfer (T/T), Letter of Credit (L/C) for orders above agreed thresholds, and other methods as mutually agreed. All bank charges and transfer fees are the responsibility of the Client.

5.4 Late Payment. Overdue payments may incur interest charges and may result in suspension of production or shipment hold until outstanding balances are settled.

5.5 Price Adjustments. The Company reserves the right to adjust pricing due to significant changes in raw material costs, energy prices, or currency fluctuations. Clients will be notified in advance, and adjustments will not apply to orders already confirmed with deposits received.

6.1 Lead Time Commencement. Production lead time begins from the date of: (a) receipt of the confirmed deposit payment, and (b) written approval of pre-production samples or design specifications, whichever is later.

6.2 Standard Lead Times. Typical production lead times are 15-35 business days for standard products and 30-60 business days for custom OEM/ODM orders, depending on order complexity, quantity, and current production schedule. Specific lead times will be stated in each order confirmation.

6.3 Force Majeure. The Company shall not be liable for production delays caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, labor disputes, or public health emergencies. The Company will notify the Client promptly of any such delays and provide revised timelines.

6.4 Rush Orders. Expedited production may be available subject to capacity and will incur additional fees. Rush order requests must be submitted in writing and confirmed by the Company.

7.1 Quality Standards. All products are manufactured in accordance with ISO 9001 quality management principles. HuaLin Silicone uses 100% food-grade, environmentally compliant silicone raw materials that meet RoHS and REACH standards.

7.2 Dimensional Tolerance. Product dimensions are maintained within ±0.1mm precision tolerance using automated injection molding and precision tooling technology.

7.3 Pre-Shipment Inspection. Every batch undergoes comprehensive pre-shipment inspection including visual/appearance checks, dimensional measurement, functional testing, and adhesion inspection, executed in accordance with standard SOP protocols.

7.4 Performance Testing. Products are subject to tensile strength testing, temperature cycling (high/low temperature resistance), tear resistance testing, impact testing, and aging/durability testing. Material toughness is enhanced by 45% over industry standard, ensuring long-term performance stability.

7.5 Certifications. Products can be manufactured to comply with FDA, LFGB, CE, RoHS, REACH, and other applicable international standards. Certification requirements must be specified at the time of order. Third-party testing and certification costs are the Client's responsibility unless otherwise agreed.

7.6 Third-Party Inspection. Clients may arrange third-party inspection at their own cost. The Company will provide reasonable access and cooperation. Inspection must be scheduled with prior notice and conducted during normal business hours.

7.7 Acceptable Quality Level (AQL). Standard AQL 2.5 applies unless otherwise specified. Defect rates within AQL tolerance are considered acceptable and do not constitute grounds for rejection of the entire shipment.

8.1 Shipping Terms. Default shipping terms are EXW (Ex Works) Dongguan, China, unless otherwise agreed. FOB, CIF, or DDP terms may be arranged upon request. Incoterms 2020 apply to all shipments.

8.2 Freight Arrangements. Under EXW or FOB terms, the Client is responsible for arranging freight, insurance, customs clearance, and all associated costs. The Company can assist in coordinating with freight forwarders upon request.

8.3 Risk of Loss. Risk of loss or damage transfers to the Client at the point defined by the agreed Incoterms. The Company is not responsible for loss, damage, or delay occurring during transit.

8.4 Packaging. Standard export packaging (carton boxes with appropriate inner packaging) is included. Custom packaging, retail-ready packaging, or branded packaging is available at additional cost and must be specified in the order.

8.5 Customs & Import Duties. The Client is solely responsible for compliance with all import regulations, customs duties, taxes, and licensing requirements in the destination country. The Company provides standard commercial invoices and packing lists; additional documentation must be requested in advance.

8.6 Partial Shipments. Partial shipments may be arranged by mutual agreement for large orders, subject to additional logistics coordination.

9.1 Inspection Upon Receipt. The Client must inspect all goods within 7 calendar days of receipt and notify the Company in writing of any defects, shortages, or non-conformances. Claims submitted after this period may not be accepted.

9.2 Defect Claims. Valid defect claims must include: written description of the issue, photographic or video evidence, affected quantity, and order reference number. The Company will review and respond within 5 business days.

9.3 Remedies. For confirmed manufacturing defects, the Company may, at its discretion: (a) replace defective products at no additional charge, (b) issue a credit note against future orders, or (c) provide a partial refund proportional to the defective quantity. The Company's liability is limited to the value of the defective goods only.

9.4 Non-Returnable Items. Custom OEM/ODM products manufactured to Client specifications are non-returnable unless defective due to manufacturing error. Products returned without prior written authorization will not be accepted.

9.5 Exclusions. Claims will not be accepted for damage caused by improper handling, storage, or use after delivery; normal wear and tear; or variations within agreed AQL tolerance levels.

10.1 Client IP. All designs, logos, trademarks, and branding materials provided by the Client remain the exclusive intellectual property of the Client. The Company will not use, reproduce, or disclose Client designs to third parties without written consent.

10.2 Company IP. Proprietary manufacturing processes, mold designs developed independently by HuaLin Silicone, standard product designs, and technical know-how remain the exclusive property of the Company. Clients do not acquire any rights to the Company's proprietary processes or standard designs.

10.3 ODM Design Transfer. Designs developed by HuaLin Silicone under an ODM arrangement may be transferred to the Client upon full payment of agreed design fees, as documented in a separate written IP transfer agreement.

10.4 Client Warranties. By submitting designs for production, the Client warrants that all submitted materials are original or properly licensed and do not infringe upon any third-party patents, trademarks, copyrights, or other intellectual property rights. The Client agrees to indemnify and hold harmless HuaLin Silicone from any claims, damages, or costs arising from IP infringement in Client-supplied materials.

11.1 Mutual Confidentiality. Both parties agree to treat all non-public business information, technical specifications, pricing, designs, and trade secrets shared during the business relationship as strictly confidential.

11.2 Non-Disclosure. Neither party shall disclose confidential information to third parties without prior written consent, except as required by applicable law or regulation. This obligation survives the termination of any business relationship for a period of 5 years.

11.3 NDA. For projects involving sensitive proprietary designs or technologies, the Company is willing to enter into a formal Non-Disclosure Agreement (NDA) upon request prior to sharing detailed technical information.

11.4 Portfolio Use. The Company may use generic product imagery for marketing purposes unless the Client explicitly requests otherwise in writing. Branded or identifiable Client products will not be used in marketing materials without written consent.

12.1 Liability Cap. The Company's total liability to the Client for any claim arising from or related to these Terms or any order shall not exceed the total value of the specific order giving rise to the claim.

12.2 Consequential Damages. In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business opportunity, or reputational damage, even if advised of the possibility of such damages.

12.3 End-Use Responsibility. The Client is solely responsible for ensuring that products purchased from HuaLin Silicone comply with all applicable regulations, safety standards, and labeling requirements in the destination market. The Company provides manufacturing services and certifications as agreed, but does not warrant fitness for any specific end-use application beyond the agreed product specifications.

12.4 Warranty Disclaimer. Except as expressly stated in these Terms or a separate written agreement, all products are provided "as is" to the extent permitted by applicable law. The Company makes no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose beyond the agreed product specifications.

13.1 Governing Law. These Terms of Service and all business transactions between HuaLin Silicone and its Clients are governed by the laws of the People's Republic of China, without regard to conflict of law principles.

13.2 Amicable Resolution. In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute.

13.3 Arbitration. If amicable resolution fails, disputes shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), with proceedings conducted in Guangzhou, China, in the English language. The arbitral award shall be final and binding on both parties.

13.4 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.5 Amendments. The Company reserves the right to update these Terms of Service at any time. Updated terms will be posted on our website and will apply to new orders placed after the update date. Continued business engagement constitutes acceptance of revised terms.